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Late train, ticket reimbursed!
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If your train arrives at its destination with a delay of at least 30 minutes on a TGV Lyria stretch of at least 100 km, you may receive compensation under the Guaranteed Time Promise. Please refer to the conditions listed in the table below (depending on whether you purchased your tickets in EUROS or CHF):
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Delay
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Compensation for tickets purchased in EUROS
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Compensation for tickets purchased in CHF
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30 min to 1 hour
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25% of the ticket price in SNCF “Bon Voyages” travel vouchers only
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25% of the ticket price in CFF “Railbons” travel vouchers
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1 to 2 hours
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25% of the ticket price in SNCF “Bon Voyages” travel vouchers or Euros
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25% of the ticket price in CFF “Railbons” travel vouchers
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Over 2 hours
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50% of the ticket price in SNCF “Bon Voyages” travel vouchers or Euros
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50% of the ticket price in CFF “Railbons” travel vouchers
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To obtain your compensation, simply:
-complete the “regularity” envelope given to you,
-place your original ticket inside, and
-post the envelope (free post).
within 45 days after your date of travel.
If you were not given an envelope, you can send your original tickets directly to one of the following addresses:
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 For tickets purchased in EUROS
SNCF Régularité
37, avenue de Lyon 9
31 503 TOULOUSE Cedex 9
France
or
SNCF Régularité
BP 12013
14089 Caen cedex 6
France
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For tickets purchased in CHF
Schweizerische Bundesbahnen SBB
Personenverkehr Kundendienst Erstattungen TGV Postfach
CH-3000 Bern 65
Switzerland
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Good to know
If the delay is caused by factors beyond the control of SNCF or CFF (such as malicious acts, demonstrations by persons unconnected to SNCF or CFF, obstacles on the railway track, etc.), the Guaranteed Time Promise does not apply and no compensation will be awarded.
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